Refund Policy

At Kelvora Store, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • Items must be returned within 7–14 days of delivery (you can adjust this).

  • Products must be unused, unworn, unwashed, and in their original packaging with tags intact.

  • Sale or discounted items are non-refundable unless damaged or defective.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping charges are non-refundable.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • To request an exchange, please contact our support team with order details and photos if applicable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours of delivery so we can resolve the issue quickly.

Contact Us

For refund or return requests, please reach out to us at:
📧 kelvorafashio@gmail.com